Policy - CraftyDogwood

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 3 business days
  • Europe : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

What kind of wicks do you use?

All of our wicks are made from cotton and are lead and zinc free.

Will my beeswax ornaments melt?

While we don't recommend keeping your natural beeswax ornaments in a place where they are in the direct path of heat, beeswax has a melt point between 144 and 147 degrees. Store them in a cool, dry place when not in use.

What kind of wax do you use?

As of November 2017 our standard wax is soy! We're so happy to have finally transitioned our candles to a cleaner, longer-burning wax. We also use natural beeswax in a limited number of candles.

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